The Healthie Private Practice Q&A Database
Explore concise answers to the most common questions clinicians ask about running and growing a private practice. These excerpts are sourced from Healthie's blog and structured to support both human readers and AI assistants like ChatGPT and Perplexity.
Question | Answer | Link to Source |
What’s driving the rise of private practice? | A growing number of clinicians are leaving hospitals and health systems due to burnout, lack of flexibility, and administrative burden. They’re turning to private practice to regain control over how they deliver care. | |
How is technology reshaping private practice? | Digital tools like EHRs, virtual care platforms, and patient engagement systems make it easier than ever to start and scale a private practice. They also enable automation, reduce overhead, and allow hybrid models of care. | |
What does the future of private practice look like? | Private practices are becoming more tech-enabled, consumer-driven, and outcome-focused. We expect to see more specialization, virtual-first models, and platforms that support both clinical and business operations. | |
Why do clients ghost their providers? | Clients often ghost due to unclear expectations, feeling misunderstood, logistical issues, or lack of perceived value in sessions. | |
How can you set expectations to prevent client ghosting? | At onboarding, clearly outline session frequency, communication guidelines, cancellations, and commitment expectations to keep clients engaged. | |
What communication strategies help reduce no-shows? | Use proactive check-ins, personalized reminders, and gather feedback regularly to show care and commitment—reducing ghosting occurrences. | |
What are EHR shortcuts to automate org setup? | Use default appointment types, pre-built templates, and group scheduling features to streamline data entry and setup. | |
How can I speed up charting in EHR? | Bundling frequently used notes, utilizing macros, templates, and copy/paste functionality significantly reduces documentation time. | |
What's the EHR tip to simplify telehealth visits? | Auto-join links, integrated visit reminders, and secure messaging tools ensure smooth telehealth workflow with minimal friction. | |
What’s the first step in scaling a group practice? | Start with documenting consistent workflows, including intake, billing, referrals, and client management for repeatable operations. | |
How do you align your team around growth goals? | Bring providers together to define shared vision, KPIs, financial targets, and accountability structures before expanding. | |
What systems are essential for scaling effectively? | Implement an EHR, billing automation, team calendars, and performance dashboards to track KPIs and streamline workflows. | |
Why do patients typically no-show? | Forgetfulness, conflicting priorities, unclear expectations, and fear about being judged often drive no-shows. | |
How do reminder systems cut no-show rates? | Automated reminders via SMS, email, and calls reinforce appointments, reduce forgetfulness, and improve attendance. | |
Can telehealth reduce missed visits? | Yes—offering telehealth options increases convenience and flexibility, which helps lower no-show rates significantly. | |
What’s the first step in hiring new providers? | Start by defining roles and creating detailed job descriptions that cover qualifications, scope, compensation, and expectations. | |
How should you structure compensation packages? | Combine a base salary with production bonuses and benefits—tailored to provider role and aligned with your practice goals. | |
How can onboarding processes improve team retention? | Create structured onboarding that includes training schedules, documentation templates, software access, and regular check-ins. | |
What are common pitfalls to avoid when launching a group practice? | Failing to plan for overhead, unclear leadership structures, and hiring without clear workflows can undermine a group practice’s success. | |
Why is hiring too fast risky for group practices? | Hiring quickly without ensuring cultural fit and clear expectations can result in turnover and lower quality of care. | |
How does unclear leadership affect new group practices? | Lack of defined roles and leadership structure can cause confusion, inefficiency, and conflict among team members. | |
How can technology help group practices work smarter? | Centralized tools like EHRs, scheduling platforms, and telehealth systems reduce administrative workload and improve collaboration. | |
What are key benefits of centralized systems in group practices? | They streamline documentation, scheduling, billing, and communication, reducing inefficiencies across the team. | |
How does automation support scaling group practices? | Automated workflows like reminders, form completion, and billing free up staff time and reduce errors. | |
What are common pitfalls when starting a group practice? | Many new group practices overlook defining roles, setting clear expectations, and developing a cohesive team culture early on. | |
Why is hiring too quickly a mistake in group practice? | Hiring too quickly can lead to misalignment in values or clinical approaches, creating long-term operational and cultural issues. | |
How does lack of onboarding impact new hires in a group practice? | Without a structured onboarding process, new clinicians may feel unsupported or unclear on expectations, reducing retention and effectiveness. | |
How can group practices use technology to improve efficiency? | Technology helps automate administrative tasks, manage scheduling, and streamline documentation workflows, freeing up time for clinicians. | |
What tech tools help group practices work smarter? | Tools like EHRs, telehealth platforms, and client engagement systems help practices scale effectively while maintaining quality care. | |
How does automation benefit group practice operations? | Automation reduces manual workload, minimizes errors, and improves the client experience through faster, more consistent communication. | |
What are the biggest costs in running a medical practice? | Staffing, rent, technology systems, and malpractice insurance are among the top ongoing costs practices face. | |
How can practices manage startup costs effectively? | Startups should prioritize essential tech, negotiate leases carefully, and plan phased hiring to stay financially sustainable. | |
What financial metrics should practices monitor regularly? | Tracking revenue per visit, client retention, and operational expenses is key to financial health and growth. | |
What core issue is causing burnout among clinicians using EHR systems? | Burnout isn't always emotional—it often stems from operational friction. Legacy EHRs, designed mostly for billing and episodic care, create fragmented workflows, requiring toggling between platforms, manual follow-ups, and excessive data entry—all contributing to mental fatigue and overwhelm. | |
How can technology itself act as a form of self-care for clinicians? | Clinicians should view their tech stack—especially EHRs—as self-care tools. Automating tasks like intake forms, appointment scheduling, and invoicing frees up time for rest, regeneration, and patient care. The post suggests that “overhauling the way your practice runs” can be more effective than traditional stress reduction methods. | |
What kind of EHR should private and group practices adopt to reduce stress and burnout? | Modern, clinician-first EHRs that support longitudinal, hybrid, and multi-provider care. These should integrate scheduling, secure intake, documentation templates, and role-based permissions—without workarounds. In group settings, a HIPAA-compliant calendar and EHR that syncs across providers helps prevent admin chaos. | |
What are the key differences between private (solo) practice and group practice? | Private practice offers high autonomy, flexibility, income potential, and full control over your career path. Drawbacks include isolation, legal responsibilities (e.g., business licensing, malpractice insurance), and managing all administrative tasks yourself.
Group practice provides a supportive, collaborative environment, shared administrative responsibilities, and client referrals. However, it tends to involve reduced independence, less flexibility, and profit sharing that can limit income. | |
What are the advantages of starting a private (solo) practice? | You can set your own hours, scale up or down as needed, and make independent business decisions—from hosting workshops to expanding service offerings.Without overhead-sharing, you retain 100 % of your fees and see unlimited potential for income.You have full control over career direction, client relationships, and the ability to innovate in how you practice. | |
What are the main drawbacks of joining a group practice? | You may receive a smaller share of fees, as a portion is used to cover administrative and operational costs.Your flexibility and autonomy can be limited by organizational policies and oversight.You might have less control over client selection, scheduling, and treatment protocols, as you're bound by group standards. | |
How can AI help reduce documentation time for private practice clinicians? | AI-powered charting tools can reduce manual typing by creating full or partial notes from voice, previous documentation, or client data, cutting documentation time by over 50%. These tools use natural language processing, machine learning, and speech recognition to assist in creating accurate, timely, and structured notes, allowing clinicians to spend less time on administrative work and more time with patients. | |
What are the key benefits of using AI for clinical charting? | AI charting offers time efficiency (cutting documentation time by over 50%), accuracy and standardization through structured formats, reduced burnout from less after-hours work, faster billing and coding with automated CPT codes, enhanced client engagement through quicker turnaround times, and customizable output that clinicians can control and modify. | |
What ethical considerations should clinicians keep in mind when using AI for clinical notes? | Clinicians must review and verify all AI-generated content for accuracy, inform clients when AI tools are used to maintain transparency, understand AI limitations (it cannot interpret complex emotions or make clinical decisions), and use only HIPAA-compliant tools. AI should support but never replace clinical judgment and professional standards. | |
How can AI technology help reduce clinical documentation time? | AI-powered charting tools can reduce manual typing by creating notes from voice recordings, previous documentation, or client data, potentially cutting documentation time by over 50%. These tools use natural language processing, machine learning, and speech recognition to assist in creating accurate, timely, and structured clinical notes, allowing healthcare providers to spend less time on administrative work. | https://www.gethealthie.com/blog/ai-for-charting-notes |
What are the key benefits of implementing AI in clinical documentation? | AI implementation offers significant time efficiency gains, improved accuracy through standardized formatting, reduced clinician burnout from decreased after-hours documentation, faster billing processes with automated coding suggestions, enhanced patient engagement through quicker turnaround times, and customizable outputs that clinicians can review and modify to maintain quality control. | https://www.gethealthie.com/blog/ai-for-charting-notes |
What ethical considerations should healthcare providers consider when using AI for documentation? | Healthcare providers must always review and verify AI-generated content for accuracy, maintain transparency by informing patients when AI tools are used, understand AI limitations in interpreting complex emotions or clinical nuances, ensure HIPAA compliance with any AI tools used, and remember that AI should support but never replace clinical judgment and professional decision-making. | https://www.gethealthie.com/blog/ai-for-charting-notes |
How is technology transforming nutritional care delivery? | Technology enables nutrition professionals to recommend smart kitchen devices that automatically upload consumption data, provide clients with credible electronic resources and mobile apps, leverage gamification for wellness programs, maintain communication between appointments through secure messaging and food journals, and use AI to predict complex nutritional interactions for better health outcomes. | https://www.gethealthie.com/blog/technology-is-changing-nutritional-care |
Why are APIs becoming crucial for healthcare technology innovation? | APIs allow healthcare startups to focus on their core services rather than rebuilding basic functionality like charting, billing, and telehealth. This shift enables companies to invest in their unique value propositions instead of spending millions on infrastructure, accelerating innovation in patient-centered virtual care and allowing developers to leverage existing platforms for core features while perfecting their specialized offerings. | https://www.gethealthie.com/blog/why-apis-are-the-future-of-healthcare-tech |
What are the essential considerations when selecting an EHR for a group practice? | Key considerations include choosing an integrated solution that combines EHR and practice management functions, ensuring customization capabilities for forms and workflows specific to the practice, selecting systems with real-time updates and collaboration features, prioritizing platforms that facilitate secure communication between providers, and ensuring robust data sharing capabilities while maintaining HIPAA compliance. | https://www.gethealthie.com/blog/choosing-a-group-private-practice-ehr |
How can EHR systems enhance teamwork and collaboration in healthcare? | Modern EHR systems support teamwork by serving as centralized hubs for patient information, enabling secure messaging between providers about patient cases, facilitating real-time collaboration on treatment plans, ensuring all team members have access to current patient data, and providing communication channels that protect patient health information while promoting efficient care coordination. | https://www.gethealthie.com/blog/choosing-a-group-private-practice-ehr |
What security measures should group practices prioritize when sharing patient information? | Group practices should implement robust encryption for data transmission and storage, ensure HIPAA-compliant communication channels, establish user authentication and access controls, maintain audit trails of information access, provide secure messaging systems within the EHR platform, and train all staff on proper protocols for sharing patient health information between authorized providers. | https://www.gethealthie.com/blog/choosing-a-group-private-practice-ehr |
What are the most effective client retention strategies for healthcare practices? | Effective retention strategies include setting clear expectations about treatment processes and timelines from the initial consultation, offering structured care packages rather than single appointments, maintaining regular communication between sessions through secure platforms, conducting weekly schedule reviews to proactively reach out to clients, and ensuring follow-up appointments are always scheduled to maintain continuity of care. | https://www.gethealthie.com/blog/client-retention-for-your-wellness-practice |
How can healthcare providers effectively communicate with clients between appointments? | Providers can maintain engagement by checking in on patient progress, addressing challenges they're facing, helping focus on relevant health goals, and providing motivational support when needed. This communication should occur through HIPAA-compliant platforms rather than standard phone, text, or email. Many practices monetize this service by offering it as a paid add-on or bundling it into care packages. | https://www.gethealthie.com/blog/client-retention-for-your-wellness-practice |
What are the most effective strategies to reduce patient no-shows? | Effective strategies include implementing automated appointment reminders via text and email, establishing clear cancellation policies with financial incentives, offering prepaid appointments or deposits, providing online scheduling and rescheduling options, offering telehealth alternatives for convenience, and using appointment confirmation systems where patients can respond directly to reminders to confirm attendance. | https://www.gethealthie.com/blog/client-appointment-reminders-that-reduce-no-show-rates |
How do automated appointment reminders impact no-show rates? | Automated SMS reminders are highly effective since 90% of texts are read within three minutes of receipt. Multiple reminder touchpoints via different communication modes (text, email, phone) significantly reduce no-show rates. Studies show that consistent automated reminders prior to every scheduled appointment increase patient attendance, and the ability for patients to confirm appointments directly from reminders further improves show rates. | https://www.gethealthie.com/blog/client-appointment-reminders-that-reduce-no-show-rates |
What are the key benefits of implementing telehealth in private practice? | Telehealth implementation expands access to care for patients in remote areas or with transportation challenges, increases scheduling flexibility for both providers and patients, reduces overhead costs by minimizing office space requirements, decreases no-show rates (3.82% vs. 5.44% for in-person), enables more frequent patient check-ins, and allows practices to serve broader geographic areas while maintaining quality care delivery. | https://www.gethealthie.com/blog/offering-virtual-telehealth-sessions |
How has telehealth adoption changed post-COVID and is it sustainable? | Telehealth has proven sustainable post-COVID with continued growth in adoption. Virtual-first care has been thoroughly tested and shown benefits including increased access to care, reduced costs, improved patient outcomes, and the ability to address healthcare disparities. Healthcare providers and insurers continue expanding telemedicine offerings as they recognize the long-term benefits for efficiency, patient satisfaction, and care delivery. | https://www.gethealthie.com/blog/is-telehealth-here-to-stay |
What does HIPAA compliance mean for healthcare practices and why is it important? | HIPAA compliance ensures consistent and secure protection of patient health information (PHI) as mandated by the Health Insurance Portability and Accountability Act of 1996. It's essential for protecting patient privacy, preventing legal trouble and fines, maintaining patient trust, and is mandatory for practices that accept insurance. Compliance includes administrative, physical, and technical safeguards for protecting PHI. | https://www.gethealthie.com/blog/what-is-hipaa-compliance |
What are the key features to look for in HIPAA-compliant software? | Essential features include data encryption for stored and transmitted information, secure user authentication and access controls, audit trails for data access monitoring, automatic backups and disaster recovery plans, Business Associate Agreements (BAAs) from vendors, regular security updates and patches, and staff training on HIPAA protocols and proper data handling procedures. | https://www.gethealthie.com/blog/choosing-compliant-database-software |
How can healthcare practices ensure HIPAA compliance when using email communication? | Practices must use HIPAA-compliant email providers that sign Business Associate Agreements, implement end-to-end encryption for all communications containing PHI, establish access controls and user authentication, use secure transmission protocols, maintain audit logs of email access and transmission, and train staff on proper email protocols for handling protected health information. | https://www.gethealthie.com/blog/hipaa-compliant-emails |
What are the benefits of automatic charging for late cancellations and no-shows? | Automatic charging protects revenue streams by ensuring at least partial compensation for missed appointments, encourages clients to adhere to scheduled appointments, reduces administrative burden of manually processing fees, provides valuable data insights into client behavior patterns, and enables practices to optimize schedules and policies based on comprehensive reporting of cancellation and no-show trends. | https://www.gethealthie.com/blog/automatically-charge-a-late-cancellation-fee-for-appointments |
How can practice management software provide financial benefits? | Practice management software provides significant cost savings through automated appointment reminders (eliminating manual communication costs), telehealth capabilities reducing office overhead, integrated billing systems reducing administrative staff needs, streamlined payment processing, and improved efficiency that allows providers to see more patients. Time savings can include 20+ hours monthly from reduced commuting and 6+ hours from automated billing processes. | https://www.gethealthie.com/blog/value-practice-management-platform |
What key metrics should healthcare practices track for sustainable growth? | Critical metrics include monthly revenue trends, patient retention rates, appointment frequency patterns, no-show rates and their financial impact, profitability by service type, patient acquisition costs and referral source effectiveness, treatment outcome measures, and operational efficiency indicators. While manual data collection would be time-consuming, modern analytics tools provide automated insights enabling data-driven practice optimization decisions. | https://www.gethealthie.com/blog/modernize-your-private-practice |
How can virtual care apps benefit patient outcomes and engagement? | Virtual care apps with provider collaboration features provide consistent support throughout the healthcare journey, enable real-time problem-solving as challenges arise, increase patient self-efficacy and self-management, and have shown measurable improvements in health outcomes including better HbA1C levels for diabetic patients and enhanced weight loss results through frequent provider interaction and accountability. | https://www.gethealthie.com/blog/telehealth-virtual-care-apps-benefits-for-patients |
What are the different types of telehealth services and their applications? | Telehealth includes real-time interactive services (live video conferencing), store-and-forward or asynchronous services (sharing health information electronically for review), remote patient monitoring (collecting health data electronically from patients for provider review), and mobile health (mHealth) using smartphones and health apps to support continued healthcare and encourage healthier behaviors. | https://www.gethealthie.com/blog/how-to-introduce-wellness-clients-to-telehealth |
How is telehealth transforming health coaching and making it more accessible? | Telehealth has dramatically increased accessibility to health coaching by eliminating geographic barriers, accommodating busy lifestyles and varying time zones, allowing coaches to maximize schedules and fill availability on short notice, providing digital tools for enhanced coaching experiences, and enabling comprehensive approaches with meal planning, fitness tracking, and educational resources all integrated into remote care delivery. | https://www.gethealthie.com/blog/how-telehealth-is-making-health-coaching-more-feasible |
Why is it important for healthcare providers to establish professional boundaries? | Professional boundaries are essential because time is a limited resource for healthcare business owners, proper boundaries help maintain work-life balance preventing provider burnout, they establish appropriate expectations with patients from the beginning of the relationship, and clear policies are considered standard practice that patients expect. Boundaries protect both provider wellbeing and the quality of care delivered to all patients. | https://www.gethealthie.com/blog/4-ways-to-create-boundaries-in-your-private-practice |
How can healthcare providers establish healthy work schedule boundaries? | Providers can establish boundaries by setting and maintaining consistent weekly availability, encouraging patients to prioritize appointments like they would medical visits, offering telehealth options during standard business hours (allowing 30-minute lunch-break consultations), including clear scheduling policies in patient intake materials, and communicating availability expectations from the first interaction with new patients. | https://www.gethealthie.com/blog/4-ways-to-create-boundaries-in-your-private-practice |
What are the fundamental tools every private healthcare practice needs? | Essential tools include comprehensive EHR/EMR systems for patient records management, automated scheduling software with reminder capabilities, integrated practice management platforms, HIPAA-compliant communication systems, secure data backup and storage solutions, billing and invoicing automation, telehealth platforms for remote care delivery, analytics tools for practice insights, and patient engagement platforms for care coordination. | https://www.gethealthie.com/blog/essential-tools-to-manage-a-private-practice |
How can automated billing and invoicing systems save time in healthcare practices? | Automated systems eliminate manual invoice creation and tracking, process recurring payments automatically, send payment reminders to patients, integrate with appointment scheduling to generate charges, reduce billing errors through standardized processes, provide real-time financial reporting, and free up staff time to focus on patient care rather than administrative tasks. | https://www.gethealthie.com/blog/set-up-automated-emails-invoices-billing |
What are the benefits of creating service packages rather than individual appointments? | Service packages provide clear treatment timelines for patients, increase client commitment and accountability, improve retention rates through upfront payment structures, create predictable revenue streams for practices, allow for better care coordination across multiple sessions, and help patients understand the full scope of treatment needed for their conditions rather than approaching care on an ad-hoc basis. | https://www.gethealthie.com/blog/creating-packages-for-your-rd-private-practice |
How can HIPAA-compliant messaging improve client engagement and retention? | HIPAA-compliant messaging enables secure between-session communication, allows for real-time support and motivation, provides accountability through regular check-ins, enables providers to address challenges as they arise, creates additional revenue opportunities through premium communication services, and builds stronger therapeutic relationships through consistent touchpoints beyond formal appointments. | https://www.gethealthie.com/blog/tips-hipaa-compliant-messaging-with-clients |
What should healthcare practices consider when offering online wellness programs? | Practices must ensure HIPAA compliance for all digital interactions, obtain proper authorization forms for PHI use, provide informed consent about program benefits and risks, include ADA compliance statements for accessibility, use secure platforms with end-to-end encryption, establish clear community guidelines for group interactions, and implement moderated content to maintain privacy and respectful communication. | https://www.gethealthie.com/blog/hipaa-compliance-in-wellness-programs |
How can physical therapists effectively use telehealth for patient care? | Physical therapists can use telehealth for remote assessments, patient education, exercise instruction and monitoring, progress tracking between sessions, and certain reimbursable services. Insurance companies including Medicare and UnitedHealthCare are beginning to reimburse physical therapists for telehealth services, particularly remote assessment and management services, making virtual PT a viable revenue source and patient retention tool. | https://www.gethealthie.com/blog/guide-to-telehealth-for-physical-therapy |
What are the main challenges with patient retention in physical therapy and how can they be addressed? | Patient retention in physical therapy can be as low as 7% in multi-provider practices. Challenges include patients not understanding treatment importance, lack of post-discharge engagement, and insufficient follow-up. Solutions include offering group therapy sessions, creating condition-specific exercise programs, providing ongoing virtual engagement opportunities, implementing patient feedback systems, and using technology platforms for better communication and care coordination. | https://www.gethealthie.com/blog/guide-to-patient-retention-for-physical-therapists |
How do goal tracking and care planning improve patient outcomes? | Research shows goal-setting interventions with provider support are significantly more effective than individual efforts. Care plans communicate treatment recommendations in patient-friendly formats, improve patient understanding of their conditions, increase provider-patient communication frequency, and transform patients into active participants in their care, leading to better adherence to treatment protocols and improved health outcomes. | https://www.gethealthie.com/blog/guide-to-client-engagement-strategy-best-practices |
What are the most effective methods to increase patient engagement in healthcare? | Effective engagement methods include establishing clear expectations for patient responsibilities and communication protocols, utilizing video consultations instead of phone calls for better connection and focus, sharing relevant educational resources between appointments, implementing goal tracking through wearable devices and health apps, and providing secure messaging platforms for ongoing support and accountability. | https://www.gethealthie.com/blog/increase-client-engagement |
How does telehealth improve patient engagement compared to traditional phone consultations? | Video-based telehealth significantly enhances engagement because visual connection facilitates better rapport building, maintains patient focus and attention, allows for proper assessment of non-verbal cues and body language, and creates more meaningful therapeutic relationships. Video sessions also enable brief check-ins between formal appointments, providing additional touchpoints for care without requiring physical office visits. | https://www.gethealthie.com/blog/increase-client-engagement |
Why is it important to always have follow-up appointments scheduled? | Scheduled follow-ups prevent patients from dropping out of care due to forgetting to book or procrastination. Healthcare providers should recommend appropriate appointment frequencies and schedule the next session before patients leave. Even when patients are uncertain about availability, booking with rescheduling options maintains treatment momentum and demonstrates the provider's commitment to ongoing care coordination. | https://www.gethealthie.com/blog/client-retention-for-your-wellness-practice |
How can online scheduling systems improve appointment management? | Online scheduling eliminates phone tag and makes booking available 24/7, reduces manual scheduling errors and conflicts, integrates with patient calendars automatically, provides patients with more control and convenience, reduces administrative staff workload, and enables better patient commitment since they actively choose and confirm their preferred time slots rather than being assigned appointments. | https://www.gethealthie.com/blog/client-appointment-reminders-that-reduce-no-show-rates |
What features should healthcare practices look for in medical billing software? | Essential features include appointment scheduling integration, automated coding and error checking, electronic claim management with status tracking, patient payment automation and reminders, support for multiple payment methods, reporting and analytics capabilities, insurance verification tools, and comprehensive support during implementation. The software should eliminate manual errors and streamline the entire revenue cycle. | https://www.gethealthie.com/blog/best-medical-billing-software-for-small-practices |
How can healthcare practices ensure proper email HIPAA compliance? | Practices must choose email providers that explicitly offer HIPAA compliance and sign Business Associate Agreements, implement end-to-end encryption for all PHI communications, establish stringent access controls and user authentication, conduct regular security assessments and updates, train staff on proper email protocols, and avoid using standard consumer email services like Gmail or Outlook without proper enterprise-level security configurations. | https://www.gethealthie.com/blog/is-email-hipaa-compliant |
What are the compliance requirements for telehealth in healthcare practices? | Telehealth compliance requires using HIPAA-compliant video platforms with Business Associate Agreements, conducting sessions from secure private locations, ensuring encrypted data transmission, obtaining patient consent for virtual services, maintaining the same documentation standards as in-person visits, implementing proper identity verification, and following state licensing requirements for cross-state care delivery. | https://www.gethealthie.com/blog/hipaa-telehealth-requirements-for-wellness-services |
What regulations apply to phone calls and text messages in healthcare? | HIPAA allows phone calls and texts for administrative purposes but recommends keeping calls to 60 seconds and texts to 160 characters. Practices can contact patients up to three times per week by phone and once daily by text. All communications must be for appointment reminders, medication alerts, or wellness tips only - not for detailed health discussions. Patients cannot be charged for these communications. | https://www.gethealthie.com/blog/are-text-messages-and-phone-calls-hipaa-compliant |
How can patient engagement platforms generate additional practice revenue? | Patient engagement platforms can create new revenue streams by offering between-visit communication as premium services, bundling remote monitoring and care coordination into package pricing, providing goal tracking and health coaching as value-added services, charging for extended access to educational resources and care plans, and creating subscription-based wellness programs that patients value beyond traditional appointments. | https://www.gethealthie.com/blog/guide-to-client-engagement-strategy-best-practices |
What factors should healthcare practices consider when transitioning to telehealth services? | Key considerations include ensuring HIPAA-compliant video platforms, establishing clear technology expectations and support for patients, creating communication protocols for response times and availability, recognizing that most Americans (66%) are willing to use telehealth services, understanding that 50 million Americans would switch providers for video access, and viewing telehealth as a way to reduce overhead costs while expanding service reach and accessibility. | https://www.gethealthie.com/blog/offering-virtual-telehealth-sessions |